Revenue Coordinator (Japanese‑English Bilingual)
Miro is a visual collaboration platform founded in 2011, originally known as RealtimeBoard. It enables teams to brainstorm, plan, and work together on an infinite digital canvas. With over 100 million users globally, Miro is used by companies like Nike and Deloitte. Headquartered in Amsterdam and San Francisco, it has evolved into an innovation workspace integrating AI and enterprise tools.
Position Summary
The Revenue Coordinator (Japanese‑English Bilingual) owns the full commercial relationship for a portfolio of Japanese SMB accounts, managing true‑ups, renewals, add‑ons, and customer education as one continuous conversation in Japanese. Acting as Miro’s dedicated Japan coverage within the Manila‑based team, the RC drives predictable revenue in the SMB segment while freeing Account Executives to focus on strategic growth. Success is measured by closed‑won quota attainment, timely renewal execution, and proactive customer engagement. The role requires Japanese language fluency, commercial confidence in live customer interactions, disciplined Salesforce execution, and flexibility to support global coverage across time zones.
Roles & Responsibilities
Own the full customer conversation, in Japanese, for a named Japan account cohort (approximately 320 to 400 accounts); true-up, renewal, and education handled by a single RC as one continuous relationship
Engage Japanese customers with appropriate business etiquette and keigo across email, phone, and video, adapting standardized collateral and sequences for the Japan market
Run true-up outreach: identify over-utilized accounts, confirm seat counts, generate Order Forms in Ironclad, collect signatures, and close in Salesforce
Own SMB renewals end-to-end: validate eligibility, prepare quotes and Order Forms, track signature, and close on time
Execute customer education sequences for under-utilized accounts ahead of a true-up or renewal, using localized collateral to drive adoption and protect revenue
Convert inbound, qualified hand-raisers, add-ons, and seat-quantity changes into closed-won revenue with fast, professional, customer-facing engagement
Independently close opportunities up to $2,000; identify growth above the $2,000 threshold and hand off cleanly to an Account Executive
Maintain rigorous Salesforce hygiene: log every activity same-shift and keep opportunity stages, close dates, and renewal records accurate
Meet defined SLAs: first true-up outreach within 1 hour, renewal quote within 1 business day, Order Form within 4 hours of confirmation, and education sequences triggered within 48 hours of an under-activation flag
Escalate complexity immediately; custom pricing and Deal Desk exceptions, legal redlines, churn signals, Japan-specific matters, and deals beyond RC scope route to Japan-based Account Executives or the right partner
Flexibly support other JAPAC, AMER, or EMEA regions in English when volume or coverage requires, and contribute to a follow-the-sun model with daily end-of-shift reporting and weekly team cadences
Qualifications
Bachelor’s degree in any field
Fluent in Japanese and English (spoken and written)
Familiarity with Japanese culture, etiquette and expectations
At least 1 year of experience in a SaaS, subscription, or high-velocity sales environment (Renewals, Account Management, Revenue Operations, Customer Success and other Sales or Customer Support roles with upselling exposure)
Skilled in live customer conversations (spoken and written): true‑ups, renewals, add‑ons, adoption
Proven accuracy in high‑volume SLA execution within fast‑moving queues
Understanding of basic commercial concepts: seat counts, prorating, contract adjustments, renewals, and lightweight expansion
Proficiency in Salesforce for pipeline, forecasting and renewals; experience with Outreach, Gong, Ironclad and Looker is an advantage
Proficiency in Google Workspace, Miro, and other AI tools for customer presentations and business reviews (QBRs, proposals, executive‑ready reports)
Data‑literate: able to use product usage and account signals to prioritize large account books
Organized, process-oriented, and proactive; able to manage competing priorities across large account books
Tech‑savvy and adaptable, eager to apply AI‑assisted workflows
Flexibility to work in a shifting schedule, primarily aligned to Japan Standard Time (JST), with coverage across APAC, North American and European time zones, Monday to Friday
Work arrangement: hybrid
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