Customer Service and Collection Representative
In this role, you will own and manage the subscription management, billing, and collections of our customers.
The main responsibilities of a Customer Service & Collections Representative include:
- Provide customer service and clear communication for all subscription billing and collections inbound customer inquiries
- Collect on past due customer balances via email • Monitor outstanding account balances; determine next steps in the collection process
- Record accurate and detailed notes regarding collection efforts on past-due accounts
- Track and resolve discrepancies/disputes with client accounts
- Provide invoice copies, credit memos, and/or statements
- Assist Customer Service & Collections Supervisor as needed
- Bachelor’s Degree or equivalent required
- Minimum of 3 years of prior customer service & collections experience
- Minimum of 3 years of Finance or related experience
- Prior customer service & collections experience preferred
- Prior experience with Shopify, Chargebee, and Hubspot (or similar systems)
- Experience managing large volumes of transactions/subscriptions
- Results-oriented, Data-driven personality
- Experience working with technology organizations
- Expert- or Native-level English Language skills
- Familiarity with US culture
- Hands-on, ownership attitude--problems are there to solve, not to report
- Work from home set up after 5 days onsite training in Makati city.
- Offers up to 50,000 depending on experience.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.
Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.
All information will be kept confidential according to EEO guidelines.
Privacy Notice & Consent
We value your privacy. By submitting your information through this form, you are applying for a position at Genfinity Philippines, Inc. and voluntarily providing personal information, including your name, contact details, and resume.
This information will be collected and processed solely for recruitment purposes, including evaluating your qualifications, verifying your background, and contacting you about your application. Your personal data will be processed in accordance with the Data Privacy Act of 2012.
You have the right to access, correct, or withdraw your data at any time. For more information, please refer to our Privacy Policy or contact our Data Protection Team at dpo@genfinity.net .
By submitting this form, I acknowledge that I have read and understood the above Privacy Notice and hereby give my free, informed, and voluntary consent to the collection and processing of my personal information by Genfinity Philippines, Inc. for recruitment purposes.