The Supervisor, Bill Review Services is responsible for the daily oversight of the Medical Bill Review team, which processes hospital, surgery, and complex physician bills for both workers' compensation and non-workers' compensation claims. This role ensures operational efficiency, performance compliance, and timely resolution of escalated issues. The supervisor provides day-to-day guidance, ensures service levels are met, and supports team development.

Key Responsibilities:

• Supervise daily operations of the Medical Bill Review group, with a focus on high-volume and complex claims related to workers’ compensation and non-workers’ compensation.
• Ensure all activities meet client expectations, performance standards, and quality benchmarks.
• Conduct regular audits and reviews to maintain compliance with internal policies and applicable regulations.
• Facilitate resolution of moderately complex issues and escalations, coordinating across departments as necessary.
• Oversee staffing levels, monitor workloads, and allocate assignments to ensure service level agreements (SLAs) are achieved.
• Provide coaching, support, and performance feedback to team members; conduct annual performance evaluations.
• Partner with leadership to identify training needs and process improvement opportunities.
• Communicate effectively with internal and external stakeholders, including direct interface with clients to resolve ongoing issues and maintain strong working relationships.
• Ensure consistent application of company policies, billing procedures, and fee schedule guidelines.

Required Qualifications:

• Bachelor’s degree in a healthcare or business-related field, or equivalent experience.
• 3+ years of experience in medical bill review, with direct experience in a workers’ compensation setting required.
• At least 1 year of experience in a lead or supervisory capacity.
• Strong knowledge of medical billing practices, workers’ compensation fee schedules, and compliance requirements.
• Proven ability to manage team performance, resolve operational issues, and drive efficiency.
• Strong analytical, problem-solving, and communication skills.
• Proficient in bill review platforms and Microsoft Office applications.

-------------

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.

All information will be kept confidential according to EEO guidelines.

Privacy Notice & Consent

We value your privacy. By submitting your information through this form, you are applying for a position at Genfinity Philippines, Inc. and voluntarily providing personal information, including your name, contact details, and resume.

This information will be collected and processed solely for recruitment purposes, including evaluating your qualifications, verifying your background, and contacting you about your application. Your personal data will be processed in accordance with the Data Privacy Act of 2012.

You have the right to access, correct, or withdraw your data at any time. For more information, please refer to our Privacy Policy or contact our Data Protection Team at dpo@genfinity.net .

By submitting this form, I acknowledge that I have read and understood the above Privacy Notice and hereby give my free, informed, and voluntary consent to the collection and processing of my personal information by Genfinity Philippines, Inc. for recruitment purposes.