CX Operations Analyst
Position Summary
The CX Operations Analyst plays a key role in driving customer experience and operational efficiency through data analysis, modeling, visualization, and process optimization. This position supports cross functional teams, including the Customer Experience (CX) Team by transforming complex datasets into actionable insights, building dashboards, and creating strategic presentations. Ideal candidates bring strong analytical skills, SaaS experience, and proficiency in tools like SQL, Python, Excel, and Tableau, along with the flexibility to work across APAC, North American or European time zones in a hybrid setting.
Roles & Responsibilities
• Data Analysis & Reporting: Process, analyze, and interpret large datasets to extract
actionable insights for the Post-Sales Team.
• PowerPoint Presentations: Create impactful presentations with data visualizations, insights,
and recommendations to support business strategies.
• Data Modeling: Develop models that help forecast trends, optimize customer experience
performance, and improve operational efficiency.
• ETL & Data Processing: Extract, transform, and load (ETL) data from various sources for
reporting and analysis.
• Dashboard Development: Build and maintain interactive dashboards using data visualization
tools to track key performance indicators (KPIs) and business metrics.
• Collaboration: Work closely with Customer Experience, Sales, Finance, and Marketing Teams
to provide data-driven support and insights.
• CX Process Optimization: Responsible for analyzing and improving customer experience (CX)
processes to enhance efficiency, streamline workflows, and ensure a seamless end-to-end
customer journey.
Qualifications
• graduate of 4-year Bachelor’s degree program in Business, Engineering, Statistics,
Mathematics or a related field
• minimum of 2 years of experience in SaaS environment or has experience working for a
consulting firm, preferably supporting customer success and experience
• work experience in other sales organizations preferred
• proficiency in Excel (advanced functions, pivot tables, macros)
• experience with SQL, Python, or R for data manipulation preferred
• familiarity with ETL tools for data extraction and processing
• experience with Salesforce, Gainsight preferred
• proficiency in PowerPoint to create compelling business presentations
• hands-on experience with Tableau, Power BI, Looker, or other data visualization tools
• experience building scalable data models (e.g., in Pigment) for ROI analysis and operational
support preferred
• familiarity with managing contract timelines and opt-out clauses preferred
• focus on system continuity and redundancy to reduce role dependency
• ability to support Sales Strategy & Operations (SSOPS) through sustainable, transferable
solutions
• strong attention to detail and ability to manage large datasets efficiently
• excellent communication skills, with the ability to translate data into actionable insights
• proactive mindset with a problem-solving approach
• flexibility to work across APAC, North American, or European time zones in a hybrid
arrangement.
-------------
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.
Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.
All information will be kept confidential according to EEO guidelines.
Privacy Notice & Consent
We value your privacy. By submitting your information through this form, you are applying for a position at Genfinity Philippines, Inc. and voluntarily providing personal information, including your name, contact details, and resume.
This information will be collected and processed solely for recruitment purposes, including evaluating your qualifications, assessing your skills, verifying your background, and contacting you about your application. Your personal data will be processed in accordance with the Data Privacy Act of 2012.
You have the right to access, correct, or withdraw your data at any time. For more information, please refer to our Privacy Policy or contact our Data Protection Team at dpo@genfinity.net .
By submitting this form, I acknowledge that I have read and understood the above Privacy Notice and hereby give my free, informed, and voluntary consent to the collection and processing of my personal information by Genfinity Philippines, Inc. for recruitment purposes.