The CX Operations Analyst plays a key role in driving customer experience and operational efficiency through data analysis, modeling, visualization, and process optimization. This position supports crossfunctional teams, including the Customer Experience (CX) Team by transforming complex datasets into actionable insights, building dashboards, and creating strategic presentations. Ideal candidates bring strong analytical skills, SaaS experience, and proficiency in tools like SQL, Python, Excel, and Tableau, along with the flexibility to work across APAC, North American or European time zones in a hybrid setting.

Roles & Responsibilities
• Data Analysis & Reporting: Process, analyze, and interpret large datasets to extract 
actionable insights for the Sales Team.
• PowerPoint Presentations: Create impactful presentations with data visualizations, insights, 
and recommendations to support business strategies.
• Data Modeling: Develop models that help forecast trends, optimize customer experience 
performance, and improve operational efficiency.
• ETL & Data Processing: Extract, transform, and load (ETL) data from various sources for 
reporting and analysis.
• Dashboard Development: Build and maintain interactive dashboards using data visualization 
tools to track key performance indicators (KPIs) and business metrics.
• Collaboration: Work closely with Customer Experience, Sales, Finance, and Marketing Teams 
to provide data-driven support and insights.
• CX Process Optimization: Responsible for analyzing and improving customer experience (CX) 
processes to enhance efficiency, streamline workflows, and ensure a seamless end-to-end 
customer journey.

Qualifications
• Graduate of any 4-year Bachelor’s degree program from any of the universities 
(University of the Philippines, Ateneo de Manila University and De La Salle University), 
preferably majoring in Business, Economics, Data Science, Mathematics, Engineering or a 
related field
• Minimum of 3 years of experience in SaaS environment, preferably supporting customer 
success and experience
• Work experience in other sales organizations
• Proficiency in Excel (advanced functions, pivot tables, macros)
• Experience with SQL, Python, or R for data manipulation
• Familiarity with ETL tools for data extraction and processing
• Experience with Salesforce, Gainsight preferred
• Proficiency in PowerPoint to create compelling business presentations
• Hands-on experience with Tableau, Power BI, Looker, or other data visualization tools
• Experience building scalable data models (e.g., in Pigment) for ROI analysis and operational 
support preferred
• Familiarity with managing contract timelines and opt-out clauses preferred
• Focus on system continuity and redundancy to reduce role dependency
• Ability to support Sales Strategy & Operations (SSOPS) through sustainable, transferable 
solutions
• Strong attention to detail and ability to manage large datasets efficiently
• Excellent communication skills, with the ability to translate data into actionable insights
• Proactive mindset with a problem-solving approach
• Flexibility to work across APAC, North American, or European time zones in a hybrid 
arrangemen

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All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.

All information will be kept confidential according to EEO guidelines.

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