Virtual Security Operations Manager (CCTV Manager)

Makati, Philippines
Full Time
Delta Sierra
We are currently seeking for a Virtual Security Operations Manager. The client is producing a security system powered by deep learning that can evaluate threats on a property. The system is designed to consume video streams and other contextual information to analyze threats facing a home. The service creates an intelligent surveillance zone out to the perimeter of a property. We can identify potential threats in under 30 seconds & call the police.

The operation team use a variety of tools and systems to observe, detect and analyze threats and incidents. Their main responsibility is threat and incident management. We deliver services that exceed those of our peers, and we accomplish this through innovation, constant process improvement and hiring the best talent.

Job Summary:
As a Virtual Security Operations Manager, you will own and manage the escalated event review and postmortem process and engage in customer liaison from the view of security events. All learnings from event examinations and customer contact are used to improve training, best practices, and the development of new virtual tools. In addition, you will organize and schedule our center shifts along with continued training and updating the team on changes to our procedures.

Roles and Responsibilities:
  • Obtains, verifies, and analyzes all required information pertinent to internal and external credentialing.
  • Organize and schedule Philippine based virtual guard shifts.
  • Hire & train new Philippine based Guards as needed.
  • Train existing Philippine-based Guards with updates in procedures and security techniques.
  • HR Policy Violation Management/Write Ups, coaching and PIP of staff.
  • Completing pre-regularization reviews.
  • Document and report all policy violations.
  • The Manager will also be expected to work a minimum of 2-3 shifts/week to keep them in touch with the work of the team.
  • Complete management of the escalated event review and postmortem process. Includes events flagged by the Guards, the Customer Care team and those from executive management.
  • Utilize all available event data from video and system feeds to write accurate reports for internal review. Reports are to present a complete and accurate view.
  • Liaise and mediate directly with customers through calls and emails. Includes reviewing and giving feedback to their concerns.
  • Monitor hourly and daily traffic rates. Use available data and experience to understand the root cause of traffic spikes that may affect the wider business.
  • Provide feedback to management on improvements to process and systems in order to make the operation more efficient.
  • Review interventions and provide objective feedback to the agents with a view on improving future interactions.

  • US visa holder, dual citizens of PH and US are plus points.
  • Proficient communication skills in English.
  • A minimum of 2 to 3 years of experience managing a team of 50 employees.
  • College graduate of any 4-year course
  • Experience working with technology organizations, preferably with a background in basic network configuration and trouble shooting.
  • Results-oriented, Data-driven personality
  • Expert- or Native-level English and Filipino Language skills
  • Familiarity with US culture
  • Hands-on, ownership attitude--problems are there to solve, not to report.
  • Willing to work onsite with flexible shifting schedule to accommodate all shifts.
Compensation and Benefits:
  • Earn above 100,000 monthly
  • Up to 200,000 MBL of HMO

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.

All information will be kept confidential according to EEO guidelines.


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